Privacy Policy

This Privacy Policy explains how we safeguard the information collected through our services on the Website either directly from a user (Renter or Seller) or via our Renter's Hotline. is committed to your privacy and the information you provide to us. Our privacy policy describes the information we collect and how we use it.

By accepting the Privacy Policy and the Terms and Conditions of Service and Use Agreement in registration, you expressly consent to our collection, storage, use, and disclosure of your personal information for our financial benefit as described in the Privacy Policy. This Privacy Policy is effective upon acceptance for new users and is otherwise effective on March 1, 2012.

Information We Collect

You can visit and browse our site without revealing any personal information about yourself. Once you provide personal information, home listing information or credit card information, you are no longer anonymous to us and therefore consent to the transfer and storage of that information on our servers located in the United States.

We may collect and store information, including name, address, telephone number, email address, property listing details and photographic images, and when necessary, credit card information. We may also collect the following additional information:

Transactional information based on your activities on the site

Other information from your interaction with our site, services, content and advertising, including computer and connection information, statistics on page views, traffic to and from sites, ad data, IP address and standard Web log information

Other supplemental information from third parties (for example, if you incur a debt to, we will generally conduct a credit check by obtaining additional information about you from a credit bureau, as permitted by law; or if the information you provide cannot be verified, we may ask you to send us additional information, such as your driver's license, credit card statement, or a recent utility bill or other information confirming your address, or to answer additional questions online to help verify your information).

We may collect this information when you perform one or more of the following activities (either on our site or through our Renter's Hotline):

Register to become a user of the service/Web site

Send an availability request

Submit an online rental application

Create an advertising listing with details, description, photos and contact information

Enter a contest or sweepstakes

Participate in a marketing survey, promotion or event

Sign-up for a free newsletter

Add or update information in your user profile.

We also gather information about how visitors navigate through our site by using clickstream data from 'cookies' or other online tools. A 'cookie' is a small data file that is stored by your Web browser on your computer. Most cookies are 'session cookies', meaning that they are automatically deleted from your hard drive at the end of a session. You are always free to decline our cookies if your browser permits, although doing so may interfere with your use of some of our site or services. You may also encounter cookies from third parties on certain pages of our Website that we do not control.

We will maintain the data that you provide us, along with a record of your site visits, in a secure database and use your information only as permitted by law. To best serve you, we may combine this information with data that is publicly available and data that we receive from other reliable sources whose policies meet the Direct Marketing Association's privacy standards. If you request specific products or services, we will transfer your listing contact information as required by vendors, companies, affiliates, and partners, unless you specify otherwise.

Credit card information collected provides our members with the convenience of purchasing our products and services online. Credit card information is defined as any information that appears on a page where a credit card number can be submitted. All credit card information is protected by SSL encryption technology. Once submitted, your credit card information is not stored on our server. Your credit card information will not be distributed unless we have your permission to do so or unless required by law.

We don't sell or rent your personal information to third parties for their marketing purposes without your explicit consent. We may combine your information with information we collect from other companies and use it to improve and personalize our services, content and advertising. We may use or provide affiliates or partners with aggregate information from the information obtained from all users, and the aggregate information cannot be used to contact you. This Privacy Policy does not apply to any affiliates' or partners' use of such information, and we are not responsible for the privacy policy or content of our affiliates' or partners' Websites.

Use of Information

Our primary purpose in collecting your personal, listing or credit card information is to provide you with a safe, effective and efficient experience with our website and Renter's Hotline. You agree that we may use your information to:

Provide the services and customer support you request

Notify, via email or telephone, subscribed members of appointment availability requests and renter contact information consisting of name, phone number, employer name and phone number and email address

Allow renters to contact you about your property listing

Resolve disputes, collect fees, and troubleshoot problems

Prevent potentially prohibited or illegal activities, and enforce our User Agreement

Process e-commerce transactions

Customize, measure, and improve our services and the Website's content and advertising

Inform you about targeted marketing, service updates, promotional offers, products or other services, based on your communication preferences

Compare information for accuracy, and verify as needed with third parties.

Update Privacy Policy and Terms of Use

Because email is used to provide certain notifications and services, registered users must provide an email address and must consent to receive email from All users may also receive certain notifications and services via telephone and therefore must consent to receive calls from the Renter's Hotline. You hereby consent to any such communication or phone calls even if your phone number is or later appears on any DO NOT CALL list.

Disclosure of Information

We may disclose personal information to respond to legal requirements, enforce our policies, respond to claims that a listing or other content violates the rights of others, or protect anyone's rights, property, or safety.

We may also share your personal information with:

Members of our corporate family to help detect and prevent potentially illegal acts and provide joint content and services (for example, registration, transactions and customer support). Our corporate affiliates and partners will send marketing communications only to users who request these services.

Service providers under contract who help with our business operations (such as fraud investigations and bill collection).

Other third parties to whom you explicitly ask us to send your information (or about whom you are otherwise explicitly notified and consent to when using a specific service).

Law enforcement or other governmental officials, in response to a verified request relating to a criminal investigation or alleged illegal activity. In such events, we will disclose information relevant to the investigation, such as name, city, state, zip code, telephone number, email address, user ID history, IP address, fraud complaints, listing history and scheduled home visits.

Other business entities, should we plan to merge with or be acquired by that business entity. Should such a combination occur, we will make reasonable efforts to ensure that the new combined entity follows this Privacy Policy with respect to your personal information. If your personal information will be used contrary to this Privacy Policy, you will receive prior notice.

Without limiting the above, in an effort to respect your privacy, we will not otherwise disclose your personal information to law enforcement, other government officials, or other third parties without a subpoena, court order or substantially similar legal procedure, except when we believe in good faith that the disclosure of information is necessary to prevent imminent physical harm or financial loss or to report suspected illegal activity.

Advertisers, affiliates and partners of are expected to also safeguard the privacy of our registered members with their own privacy and information collection policies and terms of use. is not responsible for the actions or policies of such third parties. Further, these third parties may also use cookies or other technology to assist with your identification or retrieve information about you. does not control, nor is responsible for the use of this technology or the resulting information and is not responsible for any actions or policies of such third parties.

Account Protection

Your password is the key to your account. Use a unique combination of numbers, letters and special characters, and do not disclose your password to anyone. If you do share your password or your personal information with others, remember that you are responsible for all actions taken in the name of your account. If you lose control of your password, you may lose substantial control over your personal information and may be subject to legally binding actions taken on your behalf. Therefore, if your password has been compromised for any reason, you should immediately notify and change your password.ur personal information for our financial benefit as d

Information Security

Your information is stored on our servers located in the United States. We treat data as an asset that must be protected and use lots of tools (encryption, passwords, physical security, etc.) to protect your personal information against unauthorized access and disclosure. However, as you probably know, third parties may unlawfully intercept or access transmissions or private communications, and other users may abuse or misuse your personal information that they collect from the site. Therefore, although we work very hard to protect your privacy, we do not promise, and you should not expect, that your personal information or private communications will always remain private.

Accessing, Reviewing and Changing Personal Information

Registered users can see, review and change personal and rental listing information by logging on to our Website. We will not manually modify your personal information. You must promptly update your personal information if it changes or is inaccurate. Once you make a rental listing live, the information contained therein is not the responsibility of Upon your request, we will cancel your listing plan and remove your rental listing from our Website as soon as reasonably possible. We do retain personal information from closed accounts to comply with law, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigations, or take any other actions otherwise permitted by law.

Opt-Out Choices

If you prefer not to receive email communications sent directly from our advertisers, partners or other non-affiliates, you have the opportunity to opt out of such communications. We may, from time to time, permit our advertisers, partners or non-affiliates to email you about products, services, special offers or content we mutually believe might interest you. If you decline or opt out of this opportunity to receive such information, we will not share the personally identifiable information you provide with them for such purposes, though we may from time to time send you information on their behalf. Additionally, we may provide personal information collected to our marketing partners in order to enhance the opportunity of locating potential buyers for a specific home or property listing.

You may opt out by email or telephone.

Privacy of Children

Our Website is not intended for use by children under the age of 13, and we do not knowingly collect or solicit personally identifiable information from or about children under the age of 13.


We may amend this Privacy Policy at any time by posting the amended terms on this site. All amended terms automatically take effect 30 days after they are initially posted on the Website. Please check this page periodically for changes. Your continued use of our site following the posting of changes to these terms will mean you accept those changes. Information collected prior to the time that any change is posted will be used in accordance with the rules and laws applicable at the time the information was collected.


This Privacy Policy, the use of this website, and the Terms of Service are governed by Delaware law. Any claim related to the site or this policy shall be brought in a federal or state court in Delaware, within one year after the claim arises. You agree no such claim may be brought as a class action. Users of consent to the jurisdiction and venue of such court as the most convenient and appropriate for the resolution of disputes concerning this policy. Any dispute arising out of or relating to privacy issues or this policy is subject to this Privacy Policy and Terms of Service. is controlled, operated and administered entirely within the United States. If you are located outside the United States, please note the information you provide to us will be transferred to the United States. You hereby consent to this transfer.

In the event of any conflict between the terms of this Privacy Policy and the terms of any electronic or machine-readable privacy policy (for example, a P3P electronic privacy policy), the terms of this written policy shall control.

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